Trident Utilities are always looking for highly motivated individuals who are passionate about energy, sustainability and reducing cost. If you would enjoy working in an environment where innovation and personal development are encouraged and rewarded and you have the drive to go the extra mile to deliver more than the average service to your customers, then please contact us on 0345 634 9500 or send an email to

Trident provides a diverse and fun environment where our people can learn, develop and express themselves. Our Fylde Coast based head office is located close to the M55 motorway and incorporates a 2000 SQ Ft quirky ‘innovation space’, which has been specifically designed to encourage free thinking, inter-departmental co-operation and problem solving as well being somewhere to simply take time out and relax. We aim to remain one step ahead of our competitors and to deliver absolute service excellence to our customers and so if you are looking for a change in direction and you are up for the challenge, then please get in touch.

Current Vacancies

Telesales Appointment Setter – Sales Team
The Role

Ready for a new challenge? Or the next chapter in your career? need to up your game? Or in need of a change? Now’s the time to join an experienced and passionate team of corporate telesales professionals in the Energy sector.

A chance to enter into an exciting Industry sector that is big, important, sustainable and offers a wealth of opportunity.

If you want a team leader who is a true people manager and invests in the team to develop their skills and earning potential for the future, look no further.  Experienced, professional as well as motivational and results focused, they will create an environment where you feel valued and rewarded.

You will be working closely with experienced and knowledgeable sales consultants, and Account Managers who truly care about delivering exceptional service to our customers.

Proven experience in B2B telesales and a successful track record, will see the top candidates secure substantial income with uncapped commissions, and great future prospects.

Principle Accountabilities
  • Qualify prospects by establishing energy spend levels and decision makers
  • To arrange initial and subsequent meetings for the sales team, promoting Trident and our product offering
  • Identify customer needs and recognize opportunities to upsell / cross sell and promote additional products.
  • To ensure appointments are made of high quality and meet the standard required
  • To consistently achieve daily, weekly and monthly targets
  • To encourage team motivation and play an active role in achieving team targets
  • Highlight opportunities for business development and research
  • Capture and record information of prospects using websites, cold calling and any other appropriate methods
  • To ensure CRM is updated accurately
Qualifications and Skills
  • Excellent written verbal and communication skills
  • Have a positive and tenacious attitude
  • Strong commercial awareness
  • Be able to actively listen
  • Proactive and self-motivated
  • Good IT Skills (Excel, Word, PowerPoint)
  • First rate interpersonal skills
Benefits

Trident provides a diverse and fun environment where our people can learn, develop and express themselves.
Our Company staff day out is legendary as are our two Xmas parties. Trident genuinely care about the well-being of our staff and strive to create a positive and fun environment for all.

For more information please contact careers careers@tridentutilities.co.uk

Lead Software Developer
Job Purpose

This is both a strategic and hands on role that requires flexibility, excellent communication skills and a collaborative approach to the delivery of IT software solutions across our business. The role holder will be responsible for the day to day leadership of software projects and our in-house software development team (Senior Developer & Software Developer) Providing strong project management for the development of our propriety energy management application is a key part of the Lead Developer role.

The right candidate will be excited about the opportunity to lead an ambitious team of developers, to deliver improved internal and external functionality and drive service improvements as a member of the Trident leadership team.

Reports To: Managing Director

Department: Management Team

Location: Trident House, Whitehills Business Park, Blackpool

Key Responsibilities
  • As a member of the Trident Leadership Team, provide a strategic outlook for the role of the IT function
  • Develop the software and system strategy for Trident
  • Deliver software development projects from inception to operations roll out, on time and to budget
  • Maintain the CR and SR requirements of the business, providing monthly management information to track progress
  • Provide a strong focus on the customer and the use of our in-house and external technology to enhance the customer experience
  • Identify risks and issues early and propose creative solutions to ensure successful project and customer service delivery
  • Identify technologies that future proof the business in the most cost effective way
Stakeholder Relationships

External:

  • Manage the interface between our network & server management provider

Internal:

  • Liaise closely with Sales, Operations and Finance Managers to establish IT requirements and budgets
  • Engage all areas of the business to capture current and future software and hardware requirements
  • Work with the Managing Director and Board to deliver the overall business goals through the IT strategic plan
Budget Responsibility

TBC – there will be a software development budget for the successful candidate to manage and propose investment to maximise ROI

People Management

Line Manager responsibility for a team of software developers

Key Performance Areas
  • Ability to work with changing priorities and with multiple projects
  • Delivery of software projects on time and to budget
  • Provide innovative customer solutions that enhance the online portal service experience
Company Benefits
  • Management bonus scheme
  • 4pm finish on Friday
  • Relaxed dress code in the office
  • Opportunity for career progression within a privately-owned business
  • Bi-annual Appraisals
  • 2 x Christmas Parties
  • Company Summer Day out
  • Additional holiday entitlement to cover festive holiday season
  • Cycle to Work Scheme
  • Birthday Cards and presents
Person Specification

Essential:

  • Strong team working skills
  • Great communication and interpersonal skill
  • 5 years experience in leading software development projects
  • Software development capability – Microsoft .NET Framework
  • C# / Java script / T-SQL
  • Demonstrable project management and projects delivery experience
  • Strong commercial & analytical skills to measure IT solution impact on customer experience and ROI performance
  • Be able to think strategically and challenge the status quo
  • Have a positive and tenacious attitude
  • Proactive and self-motivated
  • Creativity and an eye for detail

Desirable:

  • Experience working with technology service solutions for B2B customers
  • Experience working with VMWare
  • Knowledge of Microsoft SQL Server
  • Knowledge of the energy consultancy services sector or energy supply experience will be helpful
Company Values

Team Trident – We value our collective strength and are supportive of each other. We celebrate success and take pride in our achievements.

Move Mountains – We want to put a smile on our customers face and we’ll move mountains to deliver a service that exceeds expectations.

Collaborative Creativity – We will continually seek to develop new and innovative ideas for energy cost and consumption reduction through close interdepartmental cooperation and customer collaboration.

Straight & Long – We’re not in it for the short term, so we play it straight with our customers even if that means we lose business to those who don’t. We want to develop long term relationships built on honesty and trust.

Make Waves – We want to make waves within our sector and leave others in our wake by consistently challenging the status quo.

Own It – We take responsibility when things go wrong and we don’t seek to shift the blame. If we fail to deliver or we get it wrong, then we’ll go out of our way to fix the problem.

For more information please contact michael.dugdale@tridentutilities.co.uk

Apprentice Data Administrator
The Role

Reporting to the Head of Procurement & Analysis you will be a member of the Procurement & Analysis team

  • Enter & validate invoices / statements using in-house Vertex system
  • Obtain and upload energy consumption data to our in-house Vertex system
  • Identifying data gaps to and chase missing data to ensure data completeness
  • Support Engineering, Procurement & Sustainability teams with scheduled and ad-hoc analysis / data / reporting requests

For more information please contact Steve Campbell: s.campbell@tridentutilities.co.uk

IT Systems & Process Development Manager
Reports To: Managing Director
Department: Management Team

Job Description
This is both a strategic and hands on role that requires flexibility, excellent communication skills and a collaborative approach to the delivery of IT solutions across our business. The role holder will be responsible for the day to day leadership of our in-house software development team in addition to the management of our network and hardware requirements. Providing strong project management for the development of our propriety energy management application is a key part of the IT Systems and Process Development Manager role.

The right candidate will be excited about the opportunity to lead an ambitious team of developers, to deliver improved internal and external functionality and drive service improvements as a member of the Trident leadership team.

  • As a member of the Trident Leadership Team, provide a strategic outlook for the role of the IT function
  • Develop the IT strategy for Trident
  • Deliver software development projects from inception to operations roll out, on time and to budget
  • Maintain the CR and SR requirements of the business, providing monthly management information to track progress
  • Provide day to day management of the network infrastructure to include, but not limited to:
  • Network security
  • Data & voice network
  • LAN & WAN technology management
  • Implementation of Cloud based networking
  • Provide a strong focus on the customer and the use of our in-house and external technology to enhance the customer experience
  • Identify risks and issues early and propose creative solutions to ensure successful project and customer service delivery
  • Identify technologies that future proof the business in the most cost effective way
  • Manage external supply chain for procurement of IT hardware and support materials
  • Liaise closely with Sales, Operations and Finance Managers to establish IT requirements and budgets
  • Engage all areas of the business to capture current and future software and hardware requirements
  • Work with the Managing Director and Board to deliver the overall business goals through the IT strategic plan
  • There will be an IT budget for the successful candidate to manage and propose investment to maximise ROI
  • Line Manager responsibility for a team of software developer

Key Performance Areas

  • Ability to work with changing priorities and with multiple projects
  • Delivery of IT projects on time and to budget
  • Provide innovative network solutions that reduce downtime and lower repair costs
  • Provide a disaster recover plan that will keep the business functional in the event of a crisis event

Company Benefits

  • Management bonus scheme
  • 4pm finish on Friday
  • Relaxed dress code in the office
  • Opportunity for career progression within a privately-owned business
  • Bi-annual Appraisals
  • 2 x Christmas Parties
  • Company Summer Day out
  • Additional holiday entitlement to cover festive holiday season
  • Cycle to Work Scheme
  • Birthday Cards and presents

Person Specification
Essential

  • Strong team working skills
  • Great communication and interpersonal skill
  • 5 years experience in IT management
  • Experience working with VMWare
  • Software development capability – Microsoft .NET Framework (C#)
  • Knowledge of Microsoft SQL Server
  • Demonstrable project management and projects delivery experience
  • Strong commercial & analytical skills to measure IT solution impact on customer experience and ROI performance
  • Be able to think strategically and challenge the status quo
  • Have a positive and tenacious attitude
  • Proactive and self-motivated
  • Creativity and an eye for detail
  • Degree educated

Desirable

  • Experience working with technology service solutions for B2B customers
  • Knowledge of the energy consultancy services sector or energy supply experience will be helpful

For more information please contact michael.dugdale@tridentutilities.co.uk

Account Manager - Energy Procurement Team
The Role

This role involves building relationships and providing delivery of services to large multi commodity corporate clients in the UK by providing a high quality service and reporting thereof, resulting in a high level of client retention, together with increasing the average revenue per client through cross-selling of Trident Utilities Ltd’s full product range.

  • Meeting KPI’s, retention, revenue, up selling, and client issues
  • Responsible to interface directly with large, sometimes multi site, clients at board room level
  • Responsible to liaise directly with utility suppliers on behalf of Trident clients
  • Co-ordinate multi commodity, corporate clients implementation and ongoing requirements
  • Co-ordinate and deliver strategic interaction and required reporting for multi commodity corporate clients
  • Responsible for negotiation and implementation of clients’ annual energy contracts, both flexible and fixed price
Internal responsibilities include
  • Support other teams/divisions in contact/visiting Clients such as Technical Team (surveys) and Sales
  • Ability to articulate client requirement for functional team delivery and resolution
  • Responsible for quality level of service to clients
Person Specification
  • Experience at dealing with client requirements
  • Charismatic, energetic and reassuring with presence
  • Ideally with either consultancy or in house supplier experience
  • Exemplary communication skills at all levels of businesses – verbal and written, both internally and externally
  • Commercial, risk management and negotiation skills
  • Energy market knowledge
  • Problem ownership skills
  • Entrepreneurial
  • Willingness to travel

For more information please contact s.campbell@tridentutilities.co.uk