Trident Utilities Careers

Trident Utilities are always looking for highly motivated individuals who are passionate about energy, sustainability and reducing cost.

Rewarding and innovative careers

If you would enjoy working in an environment where innovation and personal development are encouraged and rewarded and you have the drive to go the extra mile to deliver more than the average service to your customers, then please contact us on 0345 634 9500 or send an email to info@tridentutilities.co.uk

Trident provides a diverse and fun environment where our people can learn, develop and express themselves. Our Fylde Coast based head office is located close to the M55 motorway and incorporates a 2000 SQ Ft quirky ‘innovation space’, which has been specifically designed to encourage free-thinking, inter-departmental co-operation and problem-solving as well being somewhere to simply take time out and relax. We aim to remain one step ahead of our competitors and to deliver absolute service excellence to our customers and so if you are looking for a change in direction and you are up for the challenge, then please get in touch.

Careers - current vacancies

Current Vacancies

Head of Operations

Reports To:

Managing Director

Department:

Senior Leadership Team

Location:

Trident House, Blackpool

Job Purpose:

Here at Trident our purpose is Making Energy Simple and that’s where you come in as Head of Operations. Your role will be to adopt this purpose and set the strategic direction and focus for Trident to provide our customers with award winning service, be proud of what we do and to drive customer growth.

Reporting to the Managing Director, the Head of Operations will work closely with the Senior Management Team and will take responsibility for Trident’s customer service operation, including account management, procurement, analytical, trading and administrative functions.

Why Trident?

  • The opportunity to join a growing energy consultancy with strong values and a clear purpose. The working environment encourages collaboration so that we can create innovative solutions for our customers.
  • Our 360o Promise is a culture and vision for the business. Every person strives to be an expert at what they do and by working together we can provide a complete energy solution experience for our customers.
  • You will work with colleagues who make a commitment to working collaboratively with you to solve our customers problems, reveal new opportunities and deliver award winning customer service.

Key Responsibilities: 

  • As a member of Trident’s senior leadership team, you will set out the strategic direction for the Customer Service Operation
  • Review systems & processes and develop a right size people plan to deliver award winning service in line with our growth aspirations
  • Measure customer satisfaction and employee satisfaction levels and set out the requirements for continuous improvement of service and personal development
  • Work closely with Finance to forecast billing and income expectations for various cost codes
  • Take ownership to deliver business development targets for cross sell of services to existing customers
  • Maintain a deep understanding of wholesale energy market drivers and trading activity
  • Work in tandem with our software development team to enhance the service offering of our internal CRM and energy management software, for customers and team members
  • Increase Trident brand awareness across corporate market sectors
    • Work closely with our Marketing Manager to promote service excellence
    • Contribute thought leadership content for use internally and via external facing platforms such as our website and editorials
  • Create relationships with potential new customers, understand their energy landscape and present Trident solutions
  • Support the Sales, Technical and Net Zero Teams by upskilling team members and cross selling solutions to existing customers
  • Present service propositions, contribute to tender responses
  • Provide inspiring leadership across the customer operation
    • Effective 1-2-1s
    • Coaching & mentoring

Stakeholder Relationships:

  • Reporting to the Managing Director
  • Member of the Senior Leadership Team
  • Interaction & Manage Board Relationships (3 business partners)
  • Develop relationships with new and existing customers – be personally involved in the management of strategic customer delivery as required
  • Develop strong working relationships with Sales & Marketing and Net Zero & Energy Solutions Teams

Budget Responsibility:

Budgets to be agreed as part of the business plan delivery

People Management: 

Yes

Key Performance Areas:

See key responsibilities

Trident Benefits:

  • Bonus / Profit share scheme
  • EMI scheme option
  • Car allowance
  • Laptop
  • Mobile Phone – I-Phone XR
  • Early finish Friday
  • Casual dress code
  • Team away days
  • Two Christmas parties
  • Cycle to work scheme
  • Flexible working conditions

Person Specification:

Essential: 

  • A minimum of 3 years Leadership experience in a customer operations role
  • Demonstrable ability to create compelling customer service propositions with appropriate ROI aligned to expenditure
  • Subject matter expert comfortable presenting to prospective customers and industry forums
  • Passionate about delivering award winning customer service and the need to continuously improve
  • Extensive experience and proven track record of building productive and lasting relationships
  • Strong system and CRM knowledge, particularly in the development of customer workflow and use of systems to manage the customer journey
  • Excellent verbal and written communication skills
  • An enthusiastic networker and team player
  • Commercially astute with a track record delivering growth across the customer base

Desirable: 

  • Previous experience working in energy consultancy or energy / water retail business

Company Values

Team Trident – We value our collective strength and are supportive of each other. We celebrate success and take pride in our achievements.

Move Mountains – We want to put a smile on our customers face and we will move mountains to deliver a service that exceeds expectations.

Collaborative Creativity – We will continually seek to develop new and innovative ideas for energy cost and consumption reduction through close interdepartmental cooperation and customer collaboration.

Straight & Long – We’re not in it for the short term, so we play it straight with our customers even if that means we lose business to those who don’t. We want to develop long term relationships built on honesty and trust.

Make Waves – We want to make waves within our sector and leave others in our wake by consistently challenging the status quo.

Own It – We take responsibility when things go wrong and we don’t seek to shift the blame. If we fail to deliver or get it wrong, then we’ll go out of our way to fix the problem.

For more information please contact careers careers@tridentutilities.co.uk

New Business Development Manager

Reports To:

Head of Sales & Marketing

Department:

Sales & Marketing

Location:

Home Based with occasional attendance at Trident House, Blackpool

Job Purpose:

Here at Trident our purpose is Making Energy Simple and that’s where you come in as New Business Development Manager. You will be contributing sales growth to one of the UK’s most innovative energy consultants, whilst helping customers throughout the UK reduce their energy costs and support their transition to a carbon net zero future.

Trident offer a wide range of bespoke energy solutions, along with a high standard of service, we want you to introduce these services to potential new customers. As a business development manager you will be expected to build your own pipeline of potential new customers with a set target of conversions. Your prospecting efforts will be supported by our business generation department who will help fill your diary with new opportunities. You will also benefit from in-bound enquiries generated from our digital marketing department.

You will be instrumental to the growth of Trident by winning new clients and ensuring the transition from another service provider to Trident goes smoothly with a focus on customer experience.

Why Trident?

The opportunity to join a growing energy consultancy with strong values and a clear purpose. The working environment encourages collaboration so that we can create innovative solutions for our customers.  360o Energy Experts is a culture and vision for the business.  Every person strives to be an expert at what they do and by working together we can provide a complete energy solution experience for our customers.

Key Responsibilities: 

  • Pipeline Development
    • Qualify prospects and generate new opportunities
    • Making best use of the tools and contact lists in our CRM
    • Maximising opportunities for ROI on our marking activity
  • Pipeline Management
    • Planning, preparing and attending client meetings
    • Maintain strategic account development plans for the top 10% of prospects
    • Crafting presentation decks
    • Communicating new product developments to prospective clients
    • Preparing formal proposals
    • Negotiating and landing deals
  • Networking and developing relationships with potential partners and introducers
  • Reporting
    • Ensure each opportunity is reported on timely and accurately
    • Update pipeline report
    • Provide monthly sales report
  • Play an active role in ensuring targets and KPI’s are achieved, by developing a personal portfolio of high value customers
  • Highlight opportunities for business development and research
  • Engage with the wider Trident team to identify opportunities for business growth
  • Feedback to the business customer requirements to aid with the development of new products/services.

Stakeholder Relationships:

  • Reporting to the Head of Sales & Marketing
  • Interact with other managers and members of the delivery team to help identify customer acquisition targets
  • Work closely with the Business Generation team to ensure meetings are booked to your requirements
  • Work with the marketing department to assist with campaign development and roll out

Budget Responsibility:

No

People Management: 

No

Key Performance Areas:

See key responsibilities

Job Specific Benefits:

  • Laptop
  • Mobile Phone
  • Company Car/Car Allowance
  • Bonus/Commission scheme

Other Company Benefits:

  • Challenging and rewarding work environment
  • Support through 1-2-1 and individual learning & development
  • Cycle to work scheme
  • Company event days that are in addition to holiday entitlement
  • Two Christmas parties
  • Christmas week holiday in addition to holiday entitlement
  • Early finish Friday
  • Flexible work location
  • Annual pay reviews

Person Specification:

Essential: 

  • A solid background in selling successfully to businesses
  • Demonstrable evidence of pipeline management that delivers and exceed targets
  • Good written and verbal communication skills
  • Self-Motivated & Ambitious
  • Ability to work effectively under pressure
  • An enthusiastic team player with high energy levels
  • Commercially astute with a track record delivering to growth targets
  • Ability to manage own timetable and meet deadlines

Desirable: 

  • Previous experience working in energy consultancy or energy retail business

Company Values

Team Trident – We value our collective strength and are supportive of each other. We celebrate success and take pride in our achievements.

Move Mountains – We want to put a smile on our customers face and we will move mountains to deliver a service that exceeds expectations.

Collaborative Creativity – We will continually seek to develop new and innovative ideas for energy cost and consumption reduction through close interdepartmental cooperation and customer collaboration.

Straight & Long – We’re not in it for the short term, so we play it straight with our customers even if that means we lose business to those who don’t. We want to develop long term relationships built on honesty and trust.

Make Waves – We want to make waves within our sector and leave others in our wake by consistently challenging the status quo.

Own It – We take responsibility when things go wrong and we don’t seek to shift the blame. If we fail to deliver or get it wrong, then we’ll go out of our way to fix the problem.

For more information please contact careers careers@tridentutilities.co.uk

Business Sales Executive - Sales Team

The Role

Ready for a new challenge? Or the next chapter in your career? need to up your game? Or in need of a change? Now’s the time to join an experienced and passionate team of corporate telesales professionals in the Energy sector.

A chance to enter into an exciting Industry sector that is big, important, sustainable and offers a wealth of opportunity.

If you want a team leader who is a true people manager and invests in the team to develop their skills and earning potential for the future, look no further. Experienced, professional as well as motivational and results-focused, they will create an environment where you feel valued and rewarded.

You will be working closely with experienced and knowledgeable sales consultants, and Account Managers who truly care about delivering exceptional service to our customers.

Proven experience in B2B telesales and a successful track record, will see the top candidates secure substantial income with uncapped commissions and great future prospects.

Principle Accountabilities

  • Qualify prospects by establishing energy spend levels and decision-makers
  • To arrange initial and subsequent meetings for the sales team, promoting Trident and our product offering
  • Identify customer needs and recognize opportunities to upsell/cross-sell and promote additional products.
  • To ensure appointments are made of high quality and meet the standard required
  • To consistently achieve daily, weekly and monthly targets
  • To encourage team motivation and play an active role in achieving team targets
  • Highlight opportunities for business development and research
  • Capture and record information of prospects using websites, cold calling and any other appropriate methods
  • To ensure CRM is updated accurately

Qualifications and Skills

  • Excellent written verbal and communication skills
  • Have a positive and tenacious attitude
  • Strong commercial awareness
  • Be able to actively listen
  • Proactive and self-motivated
  • Good IT Skills (Excel, Word, PowerPoint)
  • First-rate interpersonal skills

Benefits

Trident provides a diverse and fun environment where our people can learn, develop and express themselves.
Our Company staff day out is legendary as are our two Xmas parties. Trident genuinely cares about the well-being of our staff and strive to create a positive and fun environment for all.

For more information please contact careers careers@tridentutilities.co.uk

Account Manager - Energy Procurement Team

The Role

This role involves building relationships and providing delivery of services to large multi-commodity corporate clients in the UK by providing high-quality service and reporting thereof, resulting in a high level of client retention, together with increasing the average revenue per client through cross-selling of Trident Utilities Ltd’s full product range.

  • Meeting KPI’s, retention, revenue, up-selling, and client issues
  • Responsible to interface directly with large, sometimes multi-site, clients at board room level
  • Responsible to liaise directly with utility suppliers on behalf of Trident clients
  • Co-ordinate multi-commodity, corporate clients implementation and ongoing requirements
  • Co-ordinate and deliver strategic interaction and required reporting for multi-commodity corporate clients
  • Responsible for negotiation and implementation of clients’ annual energy contracts, both flexible and fixed price

Internal responsibilities include

  • Support other teams/divisions in contact/visiting Clients such as Technical Team (surveys) and Sales
  • Ability to articulate client requirement for functional team delivery and resolution
  • Responsible for quality level of service to clients

Person Specification

  • Experience at dealing with client requirements
  • Charismatic, energetic and reassuring with presence
  • Ideally with either consultancy or in house supplier experience
  • Exemplary communication skills at all levels of businesses – verbal and written, both internally and externally
  • Commercial, risk management and negotiation skills
  • Energy market knowledge
  • Problem ownership skills
  • Entrepreneurial
  • Willingness to travel

For more information please contact s.campbell@tridentutilities.co.uk

What our clients think

We’ve been incredibly impressed with the service from Trident. We’ve had an on-going issue with a shipper-less gas supply, dating back 8 years. Suzanne not only got the gas supply registered within months but also negotiated a saving in excess of £80k with the gas supplier to waiver gas consumed in that time. They have far surpassed our expectations with their efficiency, effectiveness and positive can-do attitude and we’d have no hesitation in recommending Trident’s services.

Sandra Paradise - Service Charge Accountant -
Team Trident
Careers

Team Trident

Delivery of our service relies on our closely knit team of industry experts. Each team member has specialised expertise in their field, and our team is structured to ensure close working relationships and sharing of ideas. The result is that we are able to optimise all areas of your utility expenditure, providing you with our fully integrated Trident 360° Service.